Write to us
Use your account email and include the book link, reader name, and draft number. For billing, add your Stripe receipt reference. Please do not send your password, reset link, full card number, or manuscript attachment. We will ask for more context if needed.
Can’t sign in?
Request a password reset. Check spam if the email does not arrive. The link works once and expires after 30 minutes. If you no longer have access to your email, contact us; we will need to verify account ownership before helping.
A reader stopped
Your book page shows progress and offers a retry when a read fails. Retry the existing read rather than uploading another draft. Retries do not use another monthly Iris read. If it remains stuck, send us the book link.
Paid, but the report is still locked?
Wait a minute, then use Check payment status or reload the report. Please do not pay again. If it stays locked, send your receipt reference so we can investigate.
Cancel or change billing
Open Stripe’s billing portal below to cancel your subscription or update your payment method, even if you have deleted your books. Sign in with the account that purchased the subscription. If you cannot reach it, email us. Deleting a book does not cancel a subscription. The 99¢ report unlock and reader panels are one-time purchases.
Refunds and privacy requests
Contact us about duplicate charges, purchases that did not deliver, or other refund requests. See our billing terms. You can delete a book from its book page. For account deletion, data access, or corrections, email us from the address on your account; see our privacy policy.